Refund policy

AirCube: 90-day risk-free trial

Try AirCube Base or Pro at home for 90 days after you receive it. If it isn't right for you, email contact@stuckatprototype.com within those 90 days. We'll send you a prepaid return shipping label and instructions, and you'll receive a full refund to your original payment method after we receive your return. No questions asked, no restocking fee, and no return form required.

You can open and use AirCube during the trial. The unused-item, original-packaging, 30-day, and sale-item restrictions below do not apply to AirCube Base or Pro, including AirCube purchased at a discount. This offer does not limit your statutory rights.

Other products

For products other than AirCube Base or Pro, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@stuckatprototype.com. We'll provide the return address and shipping instructions by email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@stuckatprototype.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
For AirCube returns under the 90-day trial, we'll issue your full refund to your original payment method within 10 business days after receiving your return. For other returns, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@stuckatprototype.com.